U.S./Canada
RMA Information
Returning of Goods
All equipment returned to Kontron must have a Return Material Authorization (RMA) number assigned exclusively by Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an RMA number. The Buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated facility. Kontron will pay return freight charges back to the Buyer's location in the event that the equipment is repaired or replaced within the warranty period stipulated herewith.
To request a Return Material Authorization (RMA) number
- Be prepared to supply the unit serial number, reason for return and original ship date
- Place call to 800-480-0044 to receive RMA number (toll free in the US and Canada) "OR"
- E-mail the information to support@us.kontron.com to receive RMA number
- Return defective material (unless instructed otherwise with issuance of RMA) to:
Contact and Delivery Address
Kontron America
14118 Stowe Dr
Poway, CA 92064
Attn: RMA number
Phone: 1-800-480-0044
Email: support@us.kontron.com
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Standard-Warranty-Policy-Rev-06-05-07.pdf Standard Warranty Policy (PDF) |